Sunil Pare

Program Manager - Scaled Operations @WhatsApp

Hyderabad, TG, IN

EMAILS

[email protected]

MOBILE NUMBERS

+91 *********19

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WORK HISTORY

Aug 2020 — Present

Program Manager - Scaled Operations @WhatsApp

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Hyderabad, IN

Leading Vendor TransformationVendor Strategy Footprint and Volume ManagementBuilding AI ready workforceWhatsapp Payments - CX OperationsSafety & Harms Vendor Operations

EDUCATION

N/A

Our Lady of Fatima High School

Master of Business Administration (MBA)

1996 — 1999

Mithibai College

Bachelor's Degree

N/A

IBS Hyderabad

MBA, Marketing

SKILLS

Loss PreventionTeam ManagementTransition ManagementRfp DesignBusiness Process ImprovementBpoOutsourcingTeam LeadershipProcess ImprovementAccount ManagementOperations ManagementOffshoringSix SigmaLeadershipCall CenterStrategic ConsultingCommercializationPerformance ManagementCrmCustomer SatisfactionConsultingService DeliveryManagementTeam BuildingWorkforce ManagementProject ManagementCall CentersBusiness DevelopmentOperational RestructuringSlaVendor Management

ABOUT SUNIL PARE

Program Manager at Meta driving WhatsApp Vendor Strategy and AI/ML data labeling programs for WhatsApp. Launched Customer Service operations for WhatsApp Payments and Trust & Safety operations across Asia. Seasoned in establishing contact center and back-office operations from the ground up, with deep expertise in optimizing CX delivery.

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