Sunil Kumar S

Project Manager @Infosys

Bengaluru, IN

Supported Global Data Center Operations, Transition, and Transformation initiatives, ensuring seamless service delivery and operational stability.Managed critical SAP Applications as a dedicated Service Coordinator, ensuring high availability and performance.Served as Project Lead and Service Manager for Critical Secure Infrastructure, overseeing successful project execution and ongoing service excellence.Acted as the Data Owner for ServiceNow CMDB, driving discovery and build processes to maintain an accurate global data center operating model.Supported critical Global Data Center initiatives significantly enhancing operational stability and efficiency.Supported Disaster Recovery activities for Global Data Centers.Contributed to 20% resource optimization through strategic process improvements.Managed OEM contracts across India and Europe, leveraging strategic reviews and consumption analysis to drive delivery excellence.Supported and executed critical IT Infrastructure migrations, ensuring minimal disruption.Participated actively in RFPs, Statements of Work (SoWs), and Change Requests (CRs) for various projects.Established and monitored SLA, KPI, and vulnerability management reporting, ensuring consistently high service quality.People and Team Management.