Sunil Kumar Neelam
FinOps Manager at Amazon
- Role
- Ar Manager (L5) at Amazon
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Sunil Kumar Neelam
I’m a Finance Manager with over 10+ years of experience in the Order-to-Cash (O2C) domain, currently leading global Cash Applications operations for AWS. I manage cross-functional teams across Hyderabad and Pune, and serve as the single-threaded leader for the SIM-T process, driving intake standardization, resolution accuracy, and stakeholder alignment.My role spans multiple workstreams including customer refunds, unapplied cash, and SIM-T ticketing, where I focus on removing process inefficiencies and strengthening customer experience. I partner closely with tech, collections, and support teams to deliver scalable, sustainable solutions that improve day-to-day operations.Currently, I’m leading automation initiatives across the Cash Applications space, including the use of Generative AI to simplify workflows and reduce manual effort. As an ACES Ambassador and certified trainer, I am passionate about mentoring others, building documentation frameworks, and contributing to global onboarding and process harmonization.I thrive in roles where I can combine process depth with leadership, driving both team development and operational excellence.
Experience
Ar Manager (L5)
Apr 2026 — Present · Hyderabad, IN
Education
ICBM - School of Business Excellence
Master of Business Administration (MBA), Accounting and Finance
2011 — 2013
Kakatiya University, Warangal
Bachelor of Commerce - BCom, Accounting and Finance
2008 — 2011
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