Sunil Kumar N
Business leader | Strategic thinker | CBRM®| ITIL®4 Master | SIAM™ Professional | Early adopter | Service management practitioner | Consultant
- Role
- Transformation Director at Wipro
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sunil Kumar N
A strategic thinker and business value enabler with 17+ years of experience in IT service management and multi-supplier integration and management• Process multiple certifications, including CBRM®, BRMP®, ITIL®4 Master, and EXIN SIAM™ Professional, and proficient in data analysis, risk management, and compliance• IT service management consultant and practitioner with experience working in Energy, Retail, Banking and Finance• Managed high-value contract governance, operational excellence and renewal• Enabled and empowered the team for delivery lead growth• Designed, implemented, and managed ITSM processes across product lifecycle• Understand demand and supply, value propositions, co-creation, and customer experience• Accredited trainer and facilitator from PeopleCert for ITIL 4 Foundation
Experience
Transformation Director
Aug 2024 — Present · Bengaluru, IN
Evaluate, develop a strategy, and improve user and customer experience by transforming IT operations to contemporary methods. This includes Agile methodologies, integrating cutting-edge technologies such as Artificial Intelligence, Generative AI, Hyper-automation, and utilizing tool-based performance analytics.
Education
Government Polytechnic
Diploma in Computer Science, Computer Science
1996 — 1999
Annamalai University
Bachelor's degree, Computer Science
2004 — 2007
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