Sunil Kumar Mishra
Sr. Team Lead - IT Operations (APAC) | IT Service Management | IT Service Delivery | ITIL | IT Asset Management | Process Improvement | Cost Optimization | Vendor Management | Risk Management | Compliance and Governance
- Role
- Sr Team Lead - IT Operations at Tata Technologies
- Location
- Pune, IN
- LinkedIn followers
- 500 followers
About Sunil Kumar Mishra
I have over 18 years’ experience in IT services. Currently managing the IT service operations for Tata Technologies for APAC region and IT service desk, where I plan IT strategy, resources, budgets, and procurement to meet current and future business needs, monitor IT CSATs and SLA’s and report the performance to IT and business stakeholders to take feedbacks to work on improvements. Over the course of my career, I have worked on IT service management, service delivery, change management, IT asset management, process improvement, cost optimization, vendor management, risk management, compliance, and governance.
Experience
Sr Team Lead - IT Operations
Jul 2021 — Present · Pune, IN
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