Sunil Kumar Jha
Global Customer Service Leader I Driving Customer Obsession & Business Growth
- Role
- Vice President - Global Customer Service at Ceat Limited
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Sunil Kumar Jha
My journey in leadership began long before the corporate world—during my engineering days, when I led my college’s National Service Scheme (NSS) unit of 100 fellow students. Organizing blood donation camps with the Rotary Club and driving village development programs taught me that leadership is not about authority, but about service, empathy, and creating value for others.Over the last 20+ years, this belief has guided my professional path across Customer Service, Business Development, Product Marketing, and Sales Support. For more than a decade in leadership roles, I’ve focused on reducing customer pain points and making interactions simpler, faster, and more meaningful. Whether it’s through product, process, or policy optimization, my mission has been to align business outcomes with customer needs.I am passionate about building a culture of customer obsession—where every team member feels accountable for delighting customers. Equally, I believe in mentoring and coaching to nurture future leaders who can carry this mindset forward.Having led teams across global markets, I’ve learned that while expectations vary, every customer seeks the same thing: to feel understood, valued, and supported. That is the purpose that continues to inspire me.
Experience
Vice President - Global Customer Service
Jul 2024 — Present · Mumbai, IN
Education
Ranchi University, Ranchi
Intermediate of Science (ISc, 10+2), Science Stream
Indian Institute of Management, Calcutta
Executive Program in Sales & Marketing
2017 — 2018
SMC University
Marketing
2015 — 2016
Visvesvaraya Technological University (VTU)
Bachelor of Engineering - BE, Mechanical Engineering
1998 — 2002
ADL Society High School, Jamshedpur
Matriculation (10th)
Skills
- Product Development
- Leadership
- Competitive Analysis
- Business Strategy
- Automotive
- Vehicles
- Team Management
- Business Development
- Channel Sales
- Channel Partners
- Key Account Management
- Manufacturing
- Business Planning
- Sales Operations
- Distributed Team Management
- Market Planning
- Management
- Sales Management
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