Sunil Kumar Hirwani
IT Operations, End user support, Technical support Eng.
- Role
- Information Technology Operations Specialist at Concentrix
- Location
- West Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Sunil Kumar Hirwani
I am a seasoned System Administrator with 11 years of comprehensive experience, excelling…
Experience
Information Technology Operations Specialist
Aug 2020 — Present · Gurugram, IN
Active Directory Installation Configuration and Management. DHCP Reservation, Backup & Restoration. DNS configuration, record creation & record deletion. Creation/Modification and Deletion of Group Policy. RAID and WDS installed configuration and Management. Provide Remote support to end-users and Asset Maintenance and update the records regularly. Taking care of DUO MFA-related day-to-day operation queries. Good knowledge of O365 complete package. Install and Configure Printers and Printer Drivers for network access. Managing the Hyper V environment includes Creating, Managing, and Configuring VM. Installing, configuring and maintaining HP/Dell/Lenovo/IBM blade systems and servers. Manage the preparation of technical and functional documentation for required systems. Pre & Post VC Test to ensure High-quality Video conference without any failure. Proactively monitor Desktop services, identifying and resolving potential issues in advance. Responsible for Tier 1 and Tier 2 Technical Support, troubleshooting and escalating incidents. Understanding network concepts and troubleshooting skills, DNS, IP, and network hardware.
Education
CSJM Kanpur University
Bachelor of Arts - BA, Political Science and Government
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