Sunil Kumar Das

About Sunil Kumar Das

CRM & Customer Success professional with 6 years of experience across Real Estate…

Experience

1. Assistant Manager

   Ashiana Housing Limited

   Aug 2024 — Present · New Delhi, IN

   In my role as Assistant Manager in Customer Service, I am committed to ensuring operational excellence and customer satisfaction by adhering to internally defined SOPs, timelines, and quality standards. My responsibilities include:Overseeing and ensuring the timely maintenance of essential reports and documentation.Driving collection targets by collaborating with internal functional teams to streamline processes and achieve efficient, timely collections.Actively monitoring daily customer grievances and escalations, ensuring that all concerns are addressed with accurate, timely, and satisfactory resolutions.Leading efforts to mitigate escalated customer issues, working closely with team members to deliver exceptional support.Managing the issuance of all post-sales documentation, ensuring accuracy and compliance.Coordinating across departments to resolve customer issues, fostering effective interdepartmental collaboration.Continuously striving to maintain and enhance the Net Promoter Score (NPS), reflecting our dedication to customer loyalty and satisfaction.This role empowers me to directly impact customer experience and contribute to continuous improvements within the organization, driving both business and customer success.This description highlights your leadership in managing customer service and collections processes, ensuring clarity, accountability, and a strong focus on customer satisfaction. It also reflects your commitment to streamlined operations and quality in customer interactions.

Education

• Utkal University

  Bachelor of Commerce - BCom, Accounting and Business/Management