Sunil Kumar
Return Management l Order Management l Claim Management l E-commerce Operations l Quick Commerce Ex.. BIBA Fashion, Iconic Fashion, Colorbar Cosmetics.
- Role
- Senior Operations Executive at Yoho
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Sunil Kumar
An energetic and highly organized profession with more than 10+ years of E-commerce/ supply chain management experience demonstrates ability in managing warehouse, inventory, shipping and receiving operations. Hard-working and detail-oriented with the ability to multitask effectively.
Experience
Senior Operations Executive
Dec 2025 — Present · New Delhi, IN
Responsible for managing end-to-end eCommerce operations, including order processing, returns management, and claim handling, ensuring timely resolution, operational efficiency, and a seamless customer experience.* Handling and supervising a team responsible for daily B2C return operations, ensuring timely and accurate processing.* Managing end-to-end return operations across multiple marketplaces including Yoho.in, Amazon, Myntra, Flipkart, Nykaa & Nykaa Fashion, Tata Cliq, Ajio Dropship, Cred & POP UPI.* Tracking and monitoring B2C orders channel-wise, ensuring proper coordination and status updates across platforms.* Handling returns related to wrong, defective, and short-received items, and raising and following up on claims with respective marketplace channels.* Prepared and presented monthly operational review (MOR) reports to management, highlighting return trends, claim performance, SLA adherence, root-cause analysis, and improvement action plans.
Education
Veer Bahadur Singh Purvanchal University, Jaunpur
Bachelor of Arts - BA
2020 — 2022
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