Sunil Kumar
🚀 Building something new, quietly
- Role
- Strategy & Operations at Navi
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sunil Kumar
Seasoned operations and growth executive with 9+ years of experience in launching and…
Experience
Strategy & Operations
May 2023 — Present · Bengaluru, IN
Analyzed & recognized instances of fraud:67 UPI used to pay LAN; fewer than 100 between 8-12 PM on closing day* Built Procex team (150+) for VKYC, CX, & collections; increased CSAT to 4.1 from 3.3 and reduced VKYC call/cx to 1.4* Revamped EMI late fee structure aligned with RBI; simplified fees for 15L cx, increasing compliance & fee revenue by 1.8x* Identified 10+ high-risk processes & set up a real-time dashboard for monitoring, improvement, and proactive risk managem* Built governance to identify & mitigate operational risks (suspicious feedback reduced to 1%, over reporting eliminated* Led collection automation proj. through GenAI; achieved 105% of target in 1st month & saved ₹15L+ through optimization* Overhauled CX chat resolution workflow, achieving CSAT 4.1 from 3.3 while ensuring compliance with RBI standards
Education
Indian Institute of Technology, Delhi
B.TECH, Electrical Engineering
Indian Institute of Management Bangalore
Master of Business Administration - MBA, Business Administration and Management, General
2016 — 2018
Skills
- Commissioning
- Power Generation
- Scada
- Upstream
- Project Engineering
- Dcs
- Epc
- Instrumentation
- Gas
- Power Systems
- Matlab
- Energy
- Electrical Engineering
- Power Plants
- Plc
- Vhdl
- C
- Engineering
- C++
- Petroleum
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