Sunil Kumar

About Sunil Kumar

A skilled ServiceNow Developer with seven years of experience with functional & technicalknowledge of the ServiceNow platform. Complex problem-solving abilities and taking ownership oftechnical solutions with excellent verbal and written communication skills. Certified in various modules of ServiceNow. Strong will to learn and easily adaptable to new work environment.Experience Summary:Implemented a business process in an existing custom application which included requirementgathering, technical design and development.Designed the solution for a business-critical issue which included developing a fix script to solvethe complex issue with multiple functional dependencies.Developed multiple Service Catalog items including the workflows to automate the processImplementation experience of ITSM, ITOM-Discovery and ITIL framework.Worked on integration of ServiceNow with the help of Web Services including REST, Scripted REST API’s Knowledge of Creating and managing core HRSD modules such as HR services, Record Producers, Catalog Items, Knowledge Articles.Creation of outbound and inbound email actions as per the customer\'s requirement.Experience of managing the CMDB and ITOM Discovery of Client.Worked on Maintaining CMDB Health, CMDB Dashboard configuration and monitor. Other Highlights:Lead client calls to understand the new requirements from the client and provide updates on theongoing development activities.Experience on Handling the team of 8-10 resources.Migrated configuration on daily basis from non-prod instance to production via update setsTroubleshooting the issues on the existing configuration.Familiar with post-version upgrade functionality testing of the instance

Experience

1. Senior Servicenow Consultant

   Giesecke+Devrient

   Jun 2025 — Present · Gurugram, IN

Education

• Indira Gandhi National Open University

  Master of Computer Applications - MCA, Computer Science