Sunil Kumar

About Sunil Kumar

I’m passionate about helping businesses thrive through data-driven decisions and committed to ensuring every customer feels supported, empowered, and successful with Tableau.As a Customer Success Manager at Salesforce, I partner with Tableau customers to ensure they realize the full value of their investment. Acting as a trusted advisor and strategic extension of their team, I focus on driving meaningful business outcomes, product adoption, and long-term success.I lead the end-to-end customer journey—from onboarding to renewal and expansion—ensuring every touchpoint delivers value. My responsibilities span stakeholder alignment, proactive support, enablement, and guiding customers through their technical and strategic priorities.With a strong commitment to delivering business impact, I collaborate cross-functionally with Product Management, Sales, Engineering, and Support to provide tailored solutions that address both technical and organizational needs. Internally, I advocate for my customers and build strong relationships to keep their goals at the forefront.

Experience

1. Customer Success Manager

   Salesforce

   Oct 2022 — Present · Hyderabad, IN

   As a Customer Success Manager at Salesforce, I serve as a trusted advisor and strategic partner to our Tableau customers, and help them drive measurable business outcomes and long-term success. My role centers on delivering customer success advocacy, aligning key stakeholders, and providing strategic guidance that ensures customers achieve maximum return on investment from their Tableau solutions.I take ownership of the full customer journey—from onboarding through contract renewal and expansion—coordinating all entitled deliverables and proactively managing the overall experience. This includes driving product adoption through enablement initiatives, identifying and addressing both technical and business needs, and helping customers navigate and prioritize projects aligned with their goals.With a focus on business value delivery and continuous improvement, I work cross-functionally with Product Management, Sales, Engineering, and Technical Support to deliver tailored solutions and enhancements. Internally, I foster strong relationships across teams to ensure our customers\' voices are heard and their success remains front and center.

Education

• Punjab Technical University

  Bachelor of Science (Information Technology)

  2008 — 2011