Sunil Khadse
IT Service Delivery Manager
- Role
- Service Delivery Manager at IBM
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Sunil Khadse
Experience Summary Multifunctional expert offering an impressive experience of more than 17 years in Information Technology with expertise in: Service Delivery Management Operations Management Program/Project Management System Management Process Excellence Product Development Business Analysis/ Requirement Business Process Management Budgeting / Resource Management Technology Deployment and Delivery Business/Systems Analysis and Design SLA ITIL V3 Certified, technically Competent & diligent Professional, offering more than 13 years of experience across IT Service Delivery Management, IT Project Management, Operations Management, Product Specification, Strategic Development and Process Development Activities, Business innovations, Projects coordination. Seasoned, technically inclined and highly empowered professional offering an eventful career studded with professional brilliance predominantly in the areas of IT operations and Service Delivery, Work Flow Management. Deft in managing & leading teams for running successful process operations & experience of developing procedures, service standards for business excellence. Performing a wide range of People Management functions including goal setting, performance appraisal, training, competency building, resource utilization & capacity planning, knowledge transfer. Forte Includes: Proficient in managing widely-divergent, simultaneously occurring projects, analyzing information system needs, evaluating end-user requirements, service delivery solutions and IT Project
Experience
Service Delivery Manager
Feb 2010 — Present · Guwahati, IN
Education
Venkateshwara Open University
Postgraduate Degree, Project & Leadership Management, 1st grade
2017 — 2019
Sikkim Manipal University - Distance Education
Information Technology, BSC-IT, 1st
2011 — 2014
Government Polytechnic College
Diploma, Electronics & Telecommunication, 2nd
1995 — 1999
Bajaj College of Science
HSC, Medical Clinical Sciences/Graduate Medical Studies, 2nd
1994 — 1996
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