Sunil Singh

About Sunil Singh

Qualified Management Professional with diversified experience of 14 years in field of Utility Billing, Utility Consulting, Commercial Operations, Finance & Information Technology Operations of Electricity Distribution Utilities. Expertise in Revenue Cycle Management; well versed with commercial aspects of power distribution, with ability to liaison with Industry Clients, Senior Managements, Institutions & Govt. Departments. Knowledge of both SAP-ISU & Oracle CC & B Softwares.Areas of Interest: Commercial, Utility Billing, Utility Consulting, Revenue Cycle Management, Reading & Billing Quality Check, Consumer Satisfaction & Grievance Redressal, Process Audit, MIS.

Experience

1. Head of Commercial Operations - Kota

   Cesc Limited

   Feb 2020 — Present

   Responsible as head of commercial activities of power distribution business of Kota - Rajasthan having customer base of approx. 2.30 thousand which includes release of New Connection, Change of Connection Status, Meter reading, Bill Distribution, revenue generation, revenue recovery, theft Control, and reduction of AT & C Losses.* To audit existing Process/Specifications/Designs for their effectiveness and improvement.* To identify the areas for reduction of AT & C losses.* Key interface between the consumers management team & CESC Ltd and dedicated to effectively managing and developing key client relationships.* Work closely with the Business Unit Management Team to roll-out initiatives* Provide exceptional leadership to deliver our business objectives and achieve premium targets* Operational reporting on team performance* Development and Execution of strategy / business plans / Offer Roadmaps for software within Power & Utilities Vertical* Responsible for negotiation, formulation and finalization for making consortium with various vendors/field experts* Reviewing Actions of Subordinates to ensure Billing & Other activities are done correctly and within guidelines.* Key Customer Relationship Management & supervision of all High Net Worth customer programs* Consumer Grievance Redressal under Performance Assurance guidelines.* Positive attitude and enjoys working as part of a team

Education

• Bundelkhand University

  MBA, Finance

  2005 — 2007

• Financial management

  Masters, Business Administration

  2005 — 2007

Skills

• Energy
• Customer Service
• Crm
• Project Management
• Accounts Payable
• Risk Management
• Team Management
• Mis
• Engineering
• Management
• Market Research
• Customer Relationship Management (Crm)
• Service Delivery
• Operations Management
• Requirements Analysis
• Business Development
• Power Distribution
• Leadership
• Project Planning
• Analysis