Sunil I.

About Sunil I.

Experienced in Customer Account Management, Sales & Business Development with a…

Experience

1. Customer Account Manager

   Emotion

   Apr 2023 — Present · Pune, IN

   Carpro Systems is rebranded to Emotion Mobility.I am responsible for building and maintaining strong relationships with high-volume customers, driving organic growth, and maximizing revenue by proactively identifying opportunities for upselling and cross-selling. My role includes negotiating contract renewals, SLAs, and pricing agreements, while collaborating with internal teams to meet and exceed customer expectations. I manage existing customer accounts to generate YoY ARR growth, develop strategies for long-term partnerships, and serve as the main point of contact for customer support. Additionally, I provide personalized training and software demonstrations to ensure customers fully understand the platform\'s features and benefits. I continuously monitor customer usage, and look for ways to expand their engagement with the SaaS platform. I also manage the timely contract renewal process, ensuring high renewal rates, and work to introduce new features to drive further product adoption. I offer valuable input to stakeholders and management on potential product improvements based on customer feedback. I focus on driving customer satisfaction by identifying successful case studies, promoting positive customer experiences, and advocating for customer needs to ensure lasting partnerships.

Education

• Savitribai Phule Pune University

  Bachelor of Commerce (B.Com.)

• Digital Vidya

  Certified Digital Marketing Master (CDMM)

• Indian Institute Of Business Management And Studies

  Masters Program in Business Administration (MBA)