Sunil Gupta
Sr. Investigation Manager RCU | Investigation for CASA account, Digital investigation | Screening and Sampling CASA and CC | Reputational Risk | Theft and Dacoit | Cheque fraud | Cash Shortage .....
- Role
- Chief Manager at IDFC FIRST Bank
- Location
- Mumbai, IN
- LinkedIn followers
- 500 followers
About Sunil Gupta
Investigation and Screening and Sampling of CASA and Credit cards. • Investigation of cases received from Law Enforcement Agency, RBI, CBI and Banking Ombudsman, Branch Banking, Third Party, Central Fraud Registry (CFR) or any other relevant source. • Investigation of Whistle Blowers, Staff Complaints, Employee Fraud, Cheque Fraud and Vendor Complaints. • Reputational Risk • Cash shortage • Surprise Branch Visits and Mystery Shopping for branches. • Transaction Monitoring for Debit Card, Net Banking and UPI transactions. • Ensuring end to end investigation with zero defects. •Handlingcases of Skimming, Lost, Stolen, Vishing, Phishing and shoulder surfing, also handing cases related to Net Banking, Mobile Banking, Aadhar Enabled Payment Service (AEPS) and UPI. • Maintaining of trackers and Publishing MIS.
Experience
Chief Manager
May 2022 — Present · Mumbai, IN
Handling screening and sampling of CASA and Credit card for entire West Region.• Actioning of cases in Hunter Application and clearing / checking of vendor billing.• Checking and monitoring of links and URL’s on all social media platforms like Facebook, Twitter, Instagram and You tube to curb down reputational risk. Also taking necessary action for bringing the links and URL’s down to.• Investigation of cases related to CASA accounts, KYC, Profile, NRI/NRO, Deceased any additional documents which were provided at the time of account sourcing.• Handling and responding to emails related to LEA or any legal entity, Peer Bank, NPCI, Third Party.• Reviewing Investigation report of PAN India for CASA related cases and guiding the same to a logical closure by providing appropriate response and solution.• Preparing weekly MIS for CASA and presenting PPT of the same to the respective stake holders PAN India.• Conducting training sessions and explaining the team members about report writing and capturing critical details in the report for one time resolution
Education
Holy Family High School
SSC
Tolani college of commerece
B.com
2006 — 2011
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