Sunil Goel
HUB IT Head North & West India @ Kyndryl | CISM, SRE, ITIL, ISO, Cloud Ops, Unix, People Management, Telecom IT, IT Infrastructure,
- Role
- Service Delivery Manager at IBM
- Location
- Chandigarh, CH, IN
- LinkedIn followers
- 500 followers
About Sunil Goel
Possible summary: With over 24 years of experience in IT service delivery, IT infrastructure management, and telecom billing operations, I am a performance-focused and visionary IT leader who drives business success and customer satisfaction. I am currently the HUB IT Head at Kyndryl, where I manage and ensure smooth IT experience for Vodafone Idea across North and West circles, with an end user base of over employees and a team strength of 100. I have proven skills and credentials in solution engagement and delivery, service level management, capacity planning, security, and project management, as well as industry certifications in CISM, ITIL, ISO, and cloud service management. I have a strong work ethic and a problem-solving mindset that enable me to deliver innovative and effective solutions under pressure. I am passionate about leveraging technology and people to create value and impact for the telecom industry and its clients.
Experience
Service Delivery Manager
Oct 2011 — Present · Chandigarh, IN
Education
Sikkim Manipal University of Health, Medical and Technological Sciences
Bachelor's degree
Skills
- Integration
- Project Planning
- Team Management
- Budgets
- Telecommunications
- Information Technology
- Vendor Management
- IT Strategy
- Strategic Planning
- Service Delivery
- Itil
- Pre-Sales
- Business Process
- Training
- Leadership
- Project Delivery
- IT Operations
- Management
- Team Building
- Operations Management
- IT Service Management
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