Sunil Dsouza
Strategic Payments & Banking Operations professional | Digital Transformation | 20+ Years Experience | Regulatory Compliance | Team Builder
- Role
- Chief Manager at IDFC FIRST Bank
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Sunil Dsouza
A strategic, results-driven leader in wholesale banking operations, digital payments, and cash management, with over 20 years’ experience driving operational excellence and transformative change- Known for streamlining high-value transaction processes, ensuring strict compliance, and spearheading digital initiatives that measurably boost efficiency and accuracy- Proven track record of building high-performing teams, mentoring talent, and leading critical projects across leading banks. Seeking leadership opportunities to shape the future of payments and digital infrastructure, delivering value through innovation, client focus, operational rigor and business growth.Key Experience Highlights1. Led high-value payment operations (RTGS, NEFT, Dividends) with 99.98% accuracy and strict regulatory compliance, ensuring dependable transaction processing and minimised risk.2. Automated dividend reconciliation, reducing turnaround time by 60% and eliminating manual errors, resulting in significant efficiency gains and enhanced process reliability.3. Strengthened account accuracy and audit readiness, while consistently resolving 200+ client queries monthly and maintaining a >95% client satisfaction rate, improving both customer experience and operational integrity.4. Delivered monthly MIS reporting and analytics for senior leadership decision-making; mentored and achieved full retention within a high-performing team of seven, fostering a culture of excellence.5. Drove implementation of system enhancements in collaboration with technology/product teams and led UAT/UVT for auto-reconciliation tools, ensuring seamless rollout and adoption of innovative solutions.Key Achievements- GTO Ratna Award: Demand Draft Automation (processing errors cut by 50%)- Outstanding Performer: KPI achievement and innovation- CTS 2010 Leader: Achieved full compliance ahead of schedule- Recognised SME for technology/product enhancements in payments
Experience
Chief Manager
Apr 2023 — Present · Mumbai, IN
Currently serving as Chief Manager, Wholesale Banking Payments Operations at IDFC FIRST Bank, leading the Cash Management segment with a strategic focus on operational excellence and process transformation.
Education
University of Mumbai
Bachelor of Commerce (BCom)
Mumbai University
Bachelor of Commerce
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.