Sunil Dagar

About Sunil Dagar

With over 19 years of experience in the ELV, security, and automation industry, I…

Experience

1. Head - Service & Technical Support

   DigiMRO

   Oct 2022 — Present · Gurugram, IN

   Leadership & Team Management - Led and mentored a diverse technical support team, ensuring alignment with company goals and enhancing team performance in delivering high-quality service and technical solutions- Technical Expertise: In-depth knowledge of security and safety systems, including CCTV, Access Control, Fire Alarm, and Public Address systems. Skilled in troubleshooting, installation, and maintenance of these systems- Customer Service Excellence: Focused on delivering superior customer support by streamlining technical processes, improving response times, and ensuring high customer satisfaction- Process Improvement: Identified and implemented process enhancements to optimize service delivery, reduce issue resolution times, and ensure consistency in technical support services- Vendor & Partner Coordination: Managed relationships with vendors and suppliers to ensure timely product deliveries, updates, and service support in line with company standards- Troubleshooting & Problem-Solving: Effectively diagnosed and resolved complex technical issues related to security systems, minimizing downtime and ensuring system reliability- Cross-Functional Collaboration: Worked closely with sales, product, and operations teams to integrate customer feedback, improve product offerings, and enhance service processes- Data Analysis & Reporting: Utilized performance metrics and support data to track team performance, identify trends, and implement strategies for continuous improvement in service quality- Training & Development: Developed and conducted training programs for technical support teams, ensuring they remained current with product updates, industry best practices, and new technologies- Project Management: Managed and oversaw technical service projects, ensuring timely completion, cost-effectiveness, and alignment with customer requirements.

Skills

• Engineering
• Customer Service
• Business Development
• Security Management
• Cctv
• Security Systems Integration
• Strategic Planning
• Budgets
• Alarm Systems
• Vendor Management
• Project Management
• New Business Development
• Team Management
• Microsoft Office
• Project Planning
• Security
• Fire Alarm
• Access Control
• Business Strategy
• Troubleshooting
• Commissioning
• Amc