Sunil Chittaluru

About Sunil Chittaluru

Almost 4 years of experience in ServiceNow Analysis, Development, Maintenance, Support and Administration. Excellent Client interaction skills and proven experience in working independently as well as in a team. Experience in the fields of Client Scripting using different scripting languages like HTML, JavaScript, and CSS. Generated JavaScript?s to create Business Rules, Client Scripts, UI Policies and UI Actions. Supporting Power Shell Scripting in workflows. Experience in Service Management and Service Delivery Process.(ITIL Frame Work). Experience in implementing various IT Service Management processes like Incident Management, Change Management, Problem Management, Knowledge Management, Configuration & Asset Management, Service Catalog, and Release Management with extensive knowledge on Content Management System. Experience as Integration Analyst responsible for Systems Engineering, Designing, Developing, Testing, and implementing specifications provided by the client. Created and configured new Applications in Service-Now and customized the applications using Business Rules, Client Scripts, UI Actions, UI Policies, External Data load using Transform maps, etc, as part of new application roll outs of Infrastructure Management. Experience in customising an instance, importing users and configuring security with Enterprise LDAP, MS AD. Strong understanding of ITIL V3. Deep functional and technical knowledge of the Service Now platform as well as experience delivering medium to large-scale Service Now implementations Proficientworking experience on on-going maintenance, upgrades and technical support to the existing Service-Now environments, applications and modules as well developingand implementing additional functionality and modules. Good understanding of Helpdesk / Service Desk and hands-on experience of Employee Selfservice (ESS) portal customizations. Good understanding and hands-on Glide Forms, Records, and Glide System used in UI Actions, Business Rules, Client Scripts. Knowledge in Design and import of data to ServiceNow CMDB (Configuration Management) Expertise in doing CMDB bulk data, load data reconcilation with the help of transform map and transcript script. Experience in configuring email notifications in ServiceNow, UI Pages, UI Macro, Scheduled Jobs, Script Includes, Events. Ensure that technical designs meet functional design requirements as well as maintain the integrity and sustainability of the application. Experience in migrating configuration between various environments in ServiceNow using Update Sets.

Experience

1. Associate

   埃森哲

   Jun 2021 — Present · Andhra Pradesh, IN

   I have 3.6 years of experience in Servicenow developer