Sunidhi Kashyap
Technical Support Engineer @American Express
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WORK HISTORY
Technical Support Engineer @American Express
Gurugram, IN
Provided L1 IT support via calls, email, and ticketing system.•Troubleshot Windows, Outlook, VPN, printer, and network issues.•Managed incidents using tools like ServiceNow.•Escalated issues to L2/L3 teams when required.•Maintained SLA compliance and customer satisfaction.
EDUCATION
Chaudhary bansilal university
Bachelor of computer application, Computer and Information Sciences and Support Services
ABOUT SUNIDHI KASHYAP
I am a Service Desk Engineer with experience in providing first-level IT support, incident management, and user assistance. I am skilled in troubleshooting hardware, software, and network issues, managing tickets through ITSM tools, and ensuring timely resolution while maintaining high customer satisfaction. I am eager to grow my skills and contribute to a dynamic IT support team.
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