Sung-Min Hong

WORK HISTORY

EDUCATION

SKILLS

ABOUT SUNG-MIN HONG

As an account management professional, I ensure revenue expansion by promoting customer success, driving post-sales engagement, and accelerating platform adoption.I nurture client relationships by leading consistent communication with them throughout the product usage cycle. To this end, I conduct monthly follow-up calls to mitigate issues and recommend best practices. By continuously assuring customer satisfaction, I capitalize on opportunities to grow and renew existing accounts. For instance, at VIEWN, I frequently approached customers to identify and share their needs with the sales team.As the single point of contact for customers, I also communicate key client insights to interdepartmental functions. For example, at the same role, I presented metrics on industry trends, competitor pricing, customer demographics, and product features to sales, marketing, and development teams.SELECTED ACCOMPLISHMENTS- Helped enhance UX and product features by reporting key insights and customer feedback to the dev team- Promoted customer acquisition and mitigated turnover by offering renewal incentives and answering prospect queries- Helped the business identify competitor trends by researching industry metrics and competitor pricing models.If you’re looking for someone who exceeds customer expectations, expedites product adoption, and streamlines cross-functional communication, email me: s••••••••@gmail.com.Key Skills: Customer Relationship Management, Product Optimization, Post-Sales Process Improvement, Product Feature Adoption, New Hire Supervision & Coaching, User Stories & Use Cases, Problem Identification & Troubleshooting, Sales & Marketing Insights, Key Product Metrics, Brand Positioning & Promotion, Market & Competitor Analysis.