Suneet Raniga
Director Strategic Programs, Customer Care and Customer Experience @S&P Global
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WORK HISTORY
Director Strategic Programs, Customer Care and Customer Experience @S&P Global
London, GB
Transformational Projects & Strategic Program Manager - Lead Generation and Pipeline Management - Customer Experience Program Manager- Revenue Assurance, Data Leakage and Audits- Customer Escalations Management- Product Onboarding Program Manager- 24x7 Omni-channel customer support operations - Quality Assurance Process and Analyst KPIs/SLAs- RCO and BCP Ambassador - Customer Communications- Self-Service Portal Owner- Global Training Coordinator
EDUCATION
Brunel University of London
1st Class Honours, Bachelor of Science, Business and Management (Computing) with Professional Development
SKILLS
ABOUT SUNEET RANIGA
As Director of Strategic Programs for Global Customer Care & Customer Experience at S&P Global Market Intelligence, I lead high-impact programmes that elevate the quality, efficiency, and strategic direction of our customer support functions across a global footprint. I run the Market Intelligence Voice of the Customer (VoC) Program, which oversees transactional, training, and product feedback surveys. This includes the creation and implementation of a robust end-to-end close-the-loop process—enabling actionable insights, KPI tracking, and reporting that drives continuous improvement across the business.I manage a high-performing Customer Care Team, ensuring alignment with SLAs, quality standards, and productivity targets. I also lead the MI Community of Practice (CoP) for Service Teams, a collaborative forum that enables the sharing of projects, innovations, best practices, and peer-led problem-solving seminars across global service functions. I’m actively involved in service governance as part of the Quality Assurance Committee and oversee critical internal initiatives that promote operational consistency and innovation. A key part of my role is leading incident response and escalation management for major customer-impacting issues, coordinating stakeholders across the organisation to deliver swift resolution and transparency.With a strong background in program and project management, I’ve led and delivered cross-functional initiatives that have introduced automated workflows, driven operational cost savings, and enhanced the scalability of support services. I have successfully delivered projects and programmes that have achieved six-figure cost savings and demonstrated clear ROI for both the team and the tools we’ve implemented.My remit includes workflow delegation, internal project prioritisation, and KPI oversight, as well as hands-on responsibility for client trial management and reporting. I liaise regularly with Tier 1 customers and senior internal stakeholders, building strong, trust-based relationships through proactive communication and accountability.I am also responsible for product onboarding strategies—partnering with business verticals to ensure that new offerings are seamlessly integrated into the customer care ecosystem.
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