Suneet Mishra

About Suneet Mishra

With over 14 years of experience in software development, design, and management, Suneet…

Experience

1. Director of Customer Success

   Rave Digital

   Jun 2022 — Present

   Set the overall vision and strategic plan for the organization\'s account Management, focusing on driving product adoption, leading a positive customer experience, and driving growth through gross renewals and net retention improvements.•Work closely with the sales management and Regional Directors to align on strategies, renewal forecasting, coverage plans, and account opportunities (i.e, opportunities and risks)•Expand our revenue in accounts through new sales and up-sell opportunities with our Salesforce.• Influence future lifetime value through higher product adoption, customer satisfaction and overall health scores•Reduce churn and drive new business growth through greater advocacy and referenceability•Deliver transformational leadership so that team is highly motivated and engaged. Be an inspirational role model by challenging and maximizing the strength of the team and aligning their efforts to the mission and vision of the organization.•Address escalated client issues with speed and urgency, orchestrating resources across the company as appropriate

Education

• Deen Dayal Upadhyay Gorakhpur University, Gorakhpur

  Bachelor's degree

• Kendriya Vidyalaya, Basar, Arunachal Pradesh

  High School

• ICFAI Business School

  MBA

• B Borooah College, Guwahati, Assam

  High School Diploma

Skills

• Entrepreneurship
• Ppc
• Web Applications
• Web Analytics
• Marketing Strategy
• E-Commerce
• Php5,Wordpress,Codeigniter,Joomla,Prestashop,X Cart,Html5,
• Product Management
• Marketing Management
• Email Marketing
• SEO
• Web Marketing
• Mobile Marketing
• Business Development
• Mobile Applications
• Digital Marketing
• Online Marketing
• Marketing
• Lead Generation
• Sem