Suneesh Punnakkal

About Suneesh Punnakkal

A goal-oriented and results driven professional with over 8 years of cross-functional in…

Experience

1. Senior Associate

   Mashreq

   Oct 2019 — Present · Bengaluru, IN

   Managing ATM/ CCDM operations for client and ensured smooth operations of Cash, ATMs and CCDMs across UAE along with deployment and replenishment of ATM machines.Coordination with vendors for cash collection from the branches while maintaining GL accounts of cash and ATMs.Cash forecasting for ATMs on a daily basis.• Forecast & Fund arrangement from Central bank based on requirement• Managing ATMs and Cash Deposit Machines • Managing Reconciliations of ATM/CCDM GLs & Master GL • Customer Dispute Management,(CRM)• Managing S D P ( Shortages, Disputes, Penalties ) – ATM & CDM Reconciliation Management.• Maintaining all quality and procedural standards within the department • Managing the day to day operations• Motivating and leading the staff • ATM, CDM & GUNEEBOO Reconciliations • Communicating with Banks other departments and vendors• Managing ATM Replenishment, Residuals and call outs based on strong monitoring • Online Monitoring All the SCDM machines.• Handling MMC certificate issuance• Generate CRM dispute transaction details as per the agreed cut off time and give credit to the respected customers• Handling onus /offus card dispute & settilment• Handling switch & MB charge back dispute• Managed end to end ATM,ITM,BRM,TCR installation and removal procedure

Education

• University of Calicut

  Bachelor of Science (B.Sc.)

  2007 — 2010