Sunder Singh

About Sunder Singh

With a passion for IT and over 17+ years of experience in the industry, I take pride in delivering top-notch Unix/Linux infrastructure support across multiple flavors. Over the past 6 years, I\'ve had the privilege of managing the Unix/Linux Tower, where I have been instrumental in maintaining impeccable Green SLAs and ensuring seamless operational updates for the leadership team.Interacting with clients to keep them in the loop on operational updates has been an essential aspect of my role, and I am always committed to providing the highest level of service and support. As the go-to technical escalation point for my team, I thrive in troubleshooting and finding innovative solutions to complex challenges.Beyond my technical expertise, I have effectively managed small projects in parallel with daily operations, showcasing my ability to excel under pressure. My dedication to people management has also led me to coach and mentor my team, empowering them to grow both personally and professionally.My primary focus has always been on building reliable infrastructures to proactively prevent major issues, and my relentless commitment to driving P1 calls has been recognized by both clients and colleagues. I firmly believe in fostering collaboration between multiple infrastructure teams to bridge gaps and achieve common goals.

Experience

1. Production Manager - Trade Finance

   NatWest Group

   Sep 2022 — Present · Gurugram, IN

   Lead 24x7 application production support for mission-critical banking applications with strong focus on availability, stability, and risk reduction.· Own ITIL processes (Incident, Problem, Change, Release Management) achieving consistent SLA compliance, low MTTR, and high uptime.· Drive Major Incident Management, RCA preparation, trend analysis, and preventive actions to reduce repeat incidents.· Ensure audit-ready operations by maintaining SOPs, runbooks, change records, and evidence for internal and external bank audits (SOX / internal audits).· Manage application patching, security remediation, and vulnerability closures in line with regulatory, compliance, and InfoSec requirements.· Implement proactive monitoring, automation, and health checks resulting in reduced manual effort and improved operational resilience.· Own application DR and BCP readiness, including DR drills, failover testing, and recovery validation within agreed RTO/RPO.· Coordinate with infrastructure, database, middleware, network, and vendors for end-to-end issue resolution and service improvement.· Act as senior escalation point, managing stakeholder communication with business, risk, and compliance teams.· Track and report operational metrics including incident trends, SLA adherence, MTTR, change success rate, and audit observations.· Delivered measurable improvements including zero change failure, reduced MTTR, improved SLA compliance, and successful audit closures.

Education

• DAV centenary college

  Bachelor of computer application (BCA), Computer Engineering

  2003 — 2006

• Board Of School Education Haryana

  bachelors of computers Application, Computer Engineering

• Mharshi Dayanand University

  Master of Computer Applications (MCA), Computer and Information Sciences and Support Services

  2006 — 2009

• Mahadev desai senior secondary school

  10+2, Non medical science

  2002 — 2003

• Modern Public school sector 37 faridabad

  10th

  2000 — 2001

Skills

• Hp
• Storage
• Linux Server
• Vmware Esx
• Data Center
• Enterprise Architecture
• Pre-Sales
• Hp Servers
• Vmware
• Windows Server
• Redhat
• Virtualization