Sundeep Jilkar
Associate Director @ Novartis Leading AI -ML & Data Solutioning & Integration | Application Management Services |Digital Transformation
- Role
- Associate Director at Novartis
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Sundeep Jilkar
With over 22 years of experience, my expertise lies in leveraging AI change management…
Experience
Associate Director
Jun 2018 — Present · Hyderabad, IN
Management of $10M+portfolio and achieved $3M+cost savings• Directed Data Lake (F1 & IMDnA)-CRM Roster Feed Transformation and Integration program resulting in reduction of turnaround time from 30 days to 1 day for Force user roster readiness.• Implemented agile solution architectures using Snowflake and Matillion for data pipelines to support business intelligence and data analysis efforts providing insights on coaching performance and reports for 10k+ users• Integrated GEN AI feature that helps in assessing and providing coaching feedback via intuitive user Interface• Directed SAP integration for auto onboarding of customers for timely execution of tender proposals for business.• Directed Salesforce/Veeva CRM Data Optimization project via ETL data automation, reducing data processing from 7 days to 1 day• Implemented APMA Salesforce / Veeva platform Oncore expansion to Green Field org. Transformation project for 27+countries.• Implemented multiple global product upgrades & integrations & incremental automations by ensuring vendors align to Novartis DevOps methodologies, reduce tech complexity & improve productivity• Established vendor governance framework for Salesforce/Veeva product service delivery and IT Managed services.• Led cloud migrations, application rationalization, license optimization and Incident reduction programs resulting in ~1M cost saves• Built and led high-performing global teams, mentoring talent, and driving employee engagement• Successfully managed SOX audits with Deloitte and KPMG for financial applications• Financial, Budgeting and Contract Management for SAAS products and managed services.
Education
Osmania University
MSc, Computer Science
Indian School of Business
Leadership with AI, Artificial Intelligence (Gen AI)
Osmania University
BSc Computer Science, Computer Science
Skills
- Lean Initiatives
- Business Process Management
- Business Process
- Business Process Re-Engineering
- Service Operations
- Continual Service Improvement
- Risk Management
- Six Sigma
- Offshoring
- Lean Manufacturing
- Data Center
- Vendor Management
- Service Design
- IT Service Management
- Change Management
- Cross-Functional Team Leadership
- Process Management
- Service Transition
- Business Services
- Process Re-Engineering
- Service Delivery
- Team Leadership
- Business Analysis
- Leadership
- Program Management
- IT Operations
- Incident Management
- Process Improvement
- Outsourcing
- Management
- Governance
- Service Management
- Service Desk
- Customer Engagement and Communications
- Strategy
- Service Strategy
- Customer Engagement
- Continuous Improvement
- Business Relationship Management
- Remote Infrastructure Management
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