Sundeep Bhatia
Microsoft Enterprise Customer Success Manager | Expansion & Renewals | $42M+ Enterprise SaaS Portfolio | Public Sector & Commercial
- Role
- Enterprise Customer Success Manager (Microsoft) at SHI International Corp.
- Location
- Irvine, CA, US
- LinkedIn followers
- 500 followers
About Sundeep Bhatia
Enterprise Customer Success Manager with 6.5 years driving renewals, retention, and expansion across public sector and commercial SaaS accounts. Currently managing a $42M enterprise portfolio, with prior ownership of a $7M commercial portfolio. Known for 99% retention, executive-level engagement, and consistent quota overachievement.
Experience
Enterprise Customer Success Manager (Microsoft)
Feb 2024 — Present
Own a $42M annual portfolio with 99% gross retention across SLED, overseeing enterprise accounts and driving consistent on-time Microsoft renewals- Execute multi-million-dollar renewals with 0% lapse, ensuring full continuity for mission-critical government environments- Increased NRR from $34M to $42M through targeted M365 E3 to M365 E5 upsell, expansion, and workloadoptimization across key SLED accounts- Monitor customer health indicators, identify early churn risks, and execute retention plays that stabilize at-risk accounts- Supported an additional $4M+ in SOWs and services in 2025, delivered outside direct portfolioownership- Conduct QBRs and strategic planning sessions with IT Directors, CIOs, and other C-level stakeholders- Maintain rigorous CRM hygiene to track lifecycle stages, forecast renewals, and document success plans.
Education
Rutgers University–New Brunswick
Bachelor's Degree, Information Technology
2015 — 2019
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