Sundaram Sambandamurthy

About Sundaram Sambandamurthy

Sundaram Sambandamurthy, part of Extended Leadership Team of C+AI Group at Microsoft’s India Development Center (IDC), is currently leading the Dynamics 365 Product Management team at across Customer Service, Omnichannel for Customer Service, Field Service and Unified Routing. He mentors and guides the team to develop relevant and high impact capabilities for CRM Customer Engagement Center (CEC) market, in close collaboration with Engineering team. He’s also chartered with analyzing the end-user’s satisfaction levels and responding with right interventions to increase the customer (end-user) satisfaction. Sundaram had worked in the IT industry for multiple decades, performing in numerous professional capacities and has amassed a diverse knowledgebase. His customers span across many industry verticals such as CPG, Retail, Manufacturing, Hi-Tech, Banking, Travel and Hospitality, Telecommunication and Oil/ Energy. Because of the breadth and depth of his expertise, many regard Sundaram as the “go-to person” for challenging business and technology problems. His career has located him both in India as well as 10 years in the US. Sundaram has a personal belief system built on honesty and integrity. His no-nonsense leadership approach garners the deep respect of his team and peers. In his prior roles, Sundaram has enjoyed significant successes at the enterprise level including partnering, industry-leading product implementations, and customer acquisitions. As the Global Head of the ITC Infotech\'s CRM/Loyalty Business Unit, his team provided solutions and services to customers globally and spanning industry verticals. While responsible for the CRM/Loyalty Business Unit, both practice and revenue grown manifolds. Sundaram received his Bachelors in Computer Science at the Bharathidasan University. He later went on to complete his MBA in Technology Management from National University, USA. Sundaram prides himself in his technical prowess and stays current with emerging technologies.

Experience

1. Principal Pm Manager

   Microsoft

   Dec 2019 — Present · Bengaluru, IN

   Leading a team of passionate program managers (PMs) at India Development Center (IDC) across Dynamics 365Customer Service, Omnichannel for Customer Service and Field Service. Role involves: • Strategic Leadership to define and communicate a strategic plan for every release; • Team Leadership to inspire, lead, manage and motivate a highly talented team; • Partnering with Engineering Team to deliver critical capabilities with quality; • Analyzing customer feedback and driving the team to gain the highest level of customer satisfaction; • Engaging customers, FastTrack team, Solution Specialists and Partners in successful adoption of the developed capabilities; • Participating in Market Research and Analyst interactions.

Education

• Bharathidasan University

  Bachelors

• National University

  MBA

• Annamalai University

  Post Graduate Diploma