Sundar Velan N

Analytics Manager @Hitachi Payment Services Pvt. Ltd

Chennai, IN

Collaborated with internal teams and clients to gather requirements, establish priorities, and define projectscopes ensuring that BI solutions effectively meet the diverse business needs of the organization.Led process improvement initiatives resulting in a 50% reduction in errors and process timeEvaluated the effectiveness of current systems, recommending upgrades or replacements as necessary tosupport evolving business needs.Enhanced decision-making capabilities with detailed reports and visualizations, providing valuable insightsto executive leadershipDeveloped and maintained comprehensive Power BI dashboards and reports, significantly enhancing thevisibility of key business metrics for over 10 departments.Analyzed complex data of 10 Lakhs volume to identify trends and opportunities for process improvementusing Power BI, Microsoft Excel and SQLAchieved a 30% increase in Customer Satisfaction scores within three months through proactivemeasures.

Mount Christian Matriculation Higher Secondary School

Higher Secondary (12th)

S.I.V.E.T. College

Bachelor's degree