Sundar Selvaraj

About Sundar Selvaraj

I am a Senior Business Analyst & Business Continuity Specialist with 19+ years of experience building resilient business operations. Skilled in Business Continuity Planning (BCP), analyzing business metrics, leading employee engagement programs, and driving project-related procurement planning & execution, I’ve supported organizations across JAPAC & EMEA in minimizing risks and strengthening resilience. Well-versed in corporate processes and governance, I also design and develop operations-focused applications using Oracle APEX, enabling efficiency, transparency, and smarter decision-making. My approach blends data-driven insights, people-first strategies, and technology enablement to help organizations not only withstand disruptions but also achieve sustainable growth.

Experience

1. Senior Business Analyst

   Oracle

   Oct 2006 — Present · Bengaluru, IN

   Business Continuity & Crisis ManagementMinimized impact of business disruptions through CAPA tracking, trend analysis, and cross-functional engagement.Acted as primary crisis lead, managing incident response, recovery, and resolution teams to restore services quickly.Delivered training, awareness sessions, and tabletop crisis exercises across APAC & EMEA to strengthen preparedness.Championed transparent communication during disruptions, ensuring timely updates and stakeholder alignment.Recommended and implemented improvements to enhance program maturity and organizational resilience.Presented dashboards and reports to senior leadership, enabling data-driven decision-making.Process Excellence & ComplianceInstitutionalized compliance frameworks by coaching Duty Managers on incident protocols and SLA adherence.Standardized global quality review processes, ensuring operational consistency.Enforced SLA governance via audits, escalation tracking, and structured feedback loops.Training & EnablementDesigned and facilitated quarterly New Hire Bootcamps (APAC & EMEA), achieving 4.5+/5 ratings.Led Customer Service Week initiatives engaging 500+ employees across India.Conducted awareness workshops to build resilience and operational readiness.Automation & APEX ToolingBuilt and maintained Oracle APEX solutions: Kudos Tool, Feedback Tool, Task Management, HC Reporting, and GCS Site Report Automation.Created CSW Games Tool (2021) for virtual engagement; enhanced Crisis Management and COVID-19 reporting systems.Automated headcount reporting and optimized seating allocation across business units.Employee Engagement & Center OperationsDrove employee programs including Customer Service Week, Fun@Work events, wellness, and cultural initiatives.Actively contributed to Employee Club, ERT, and Food Committee, enhancing safety and workplace experience.Fostered collaboration, inclusion, and morale through cross-office engagement initiatives.

Education

• Madurai Kamaraj University (MKU)

  Bachelor of Business Administration

Skills

• Solaris
• Sql
• Itil
• Oracle Applications
• Software Project Management
• Solution Architecture
• Oracle E-Business Suite
• Data Warehousing
• Oracle
• Pl/Sql
• Pre-Sales
• Business Intelligence
• High Availability