Sundar Paul

About Sundar Paul

I’m a Civil Engineering graduate with a strong foundation in both technical and analytical domains, currently exploring opportunities that bridge engineering and operations. Alongside my academic work, I gained professional experience in the fintech and BPO sector with Remitly (via Sutherland Global Services). I began as a Process Specialist, where I was responsible for ensuring smooth internal workflows, leveraging Excel for data monitoring and reporting, and engaging in real-time analysis (RTA) to support operational continuity. This role not only sharpened my technical skills but also enhanced my communication, adaptability, and leadership potential in a corporate environmentDuring my academic years, I worked on projects focusing on sustainable construction materials and soil health enhancement, reflecting my interest in innovative, impact-driven solutions. My short tenure as a Site Engineer added practical construction experience to my theoretical knowledge.Armed with tools like AutoCAD, STAAD.Pro, and surveying instruments, I also bring to the table strong problem-solving, time management, and leadership abilities. I’m eager to grow in a dynamic environment that values initiative, innovation, and continuous learning.If you’re seeking someone who’s technically skilled, operationally sharp, and driven by curiosity and purpose — I’d love to connect!

Experience

1. Senior Associate

   Tech Mahindra

   Mar 2026 — Present · Hyderabad, IN

   As a Senior Associate at Tech Mahindra, I am responsible for delivering high-quality customer support and operational excellence in a fast-paced environment. I handle client interactions, resolve complex queries, and ensure customer satisfaction while meeting organizational goals.I collaborate with cross-functional teams to improve processes, enhance service delivery, and maintain strong client relationships. With a focus on continuous learning and performance improvement, I aim to contribute effectively to both team success and business growth.

Education

• Vignan's Institute of Information Technology, Beside VSEZ, Duvvada, Gajuwaka,Vadlapudi (P.O)Pin-530049 (CC-L3)

  Bachelor of Technology - BTech, Civil Engineering