Sunayana Singh Thakur
Business Analyst | IIBA - CBAP Trained | QA | TaskUs |
- Role
- Quality Analyst at TaskUs
- Location
- Indore, MP, IN
- LinkedIn followers
- 500 followers
Experience
Quality Analyst
Jul 2024 — Present · Indore, IN
Conduct quality audits across multiple lines of business including member safety, content moderation, and billing- Delivered 2 successful process improvement projects improving QA scores and operational performance- Prepare TNI reports for bottom quartile teammates to enhance performance- Develop dashboards, share QA scores, and RCA with operations and clients- Create and present WBR, QBR, and MBR to ensure alignment on quality metrics- Collaborate via calibration calls to align on quality standards and updates- Analyze audit data to identify trends and drive operational efficiency- Ensure 100% process compliance and enhanced customer satisfaction.
Education
Govt. Holkar Science College A.B. Road, Indore
Bachelor of Science
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.