Sunandan Das
Sr Manager - Solutions Engineering (Pre-sales) @Tata Communications
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WORK HISTORY
Sr Manager - Solutions Engineering (Pre-sales) @Tata Communications
London, GB
Leading pre-sales activities such as delivering presentations, making solution recommendations, conducting technical workshops, assisting with RFPs, and executing Proofs of Concept (POC) to demonstrate the value of CCaaS, CPaaS products2. Serve as the technical expert for CCaaS/CPaaS products, supporting Solutions Consultants in driving new business by advising on solution architecture, integrations, and analytics.3. Collaborate internally with engineering, product design, and marketing teams to ensure alignment and success.4. Architect solution designs, including integrations with PSTN Carriers, SBCs, SIP Trunks, etc, to meet customer needs.5. Maintain up-to-date product knowledge through training, act as the primary point of contact for Major Accounts & Strategic Alliances teams, and participate in customer meetings and industry events.
EDUCATION
West Bengal University of Technology, Kolkata
B.Tech, CSE
ABOUT SUNANDAN DAS
As a CCIE-certified Contact Centre Technology Specialist, my career has thrived over 17 years, distinguished by a robust track record in Contact Center, Collaboration, and CX products. I\'ve been at the forefront of solution design, planning, implementation, testing, and support, with a primary focus on Cisco UCCE/Hosted editions, Cisco WebEx Contact Centre, Amazon Connect, NICE InContact and Genesys Cloud Contact Centre Solution. My versatile expertise spans the entire spectrum of Contact Center operations, providing tailored solutions that align with business objectives. Through my commitment to technological excellence, I\'ve consistently enhanced customer experiences and delivered superior results, making a lasting impact in the industry.Specialties: Unified Contact Centre Application: WebEx Contact Center 1.0, 2.0 Genesys Cloud Contact Centre Amazon Connect Contact Centre NICE InContact Contact Centre Cisco Unified Contact Centre :UCCE 7.x, UCCE 10.x, UCCE 11x, UCCE 12.x, Cisco HCSCisco Unified Voice Portal: CVP 3.x, CVP 4.x, CVP 8.x, CVP 9.x, CVP11x, CVP 12.xCisco Collaboration product suites: CUCM 7.x, CUCM 9.x, CUCM 10.x, CUCM 11.x, Cisco Unity 9x, Cisco Unified Presence 9x, Cisco Prime. WebEx CallingTechnical Documentation: SDD, LLD, HLD, CRD, SOW, NRFU, SOP
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