Sunaina Karve
Enterprise Support Manager @Amazon Web Services (AWS)
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WORK HISTORY
Enterprise Support Manager @Amazon Web Services (AWS)
MI, US
I lead a team of Technical Account Managers (TAMs) who serve as trusted advisors and operational partners for enterprise customers running business-critical workloads on AWS. My team ensures reliability, security, and scalability through proactive guidance, operational excellence, and strategic alignment with customer goals.In this role, I:Lead, coach, and develop a high-performing team of TAMs, driving operational excellence, career growth, and customer success.Build and deepen executive relationships with U.S. ISV, Security, and Observability enterprise customers—partnering with Director- and C-level leaders to align technology strategy with business outcomes.Shape cloud operating models and modernization roadmaps, helping enterprise customers evolve their IT and business processes for optimal cloud adoption.Collaborate with Sales and Solution Architecture leadership to ensure seamless launches and ongoing operations for AWS’s largest and most complex workloads.Influence AWS product and service roadmaps by advocating for customer priorities and providing insights from enterprise engagements.Lead strategic operations reviews, both internally and with customers, to assess performance, identify opportunities, and continuously enhance the customer experience.Drive cross-functional initiatives that optimize support delivery, strengthen governance, and elevate overall customer satisfaction.Through strategic leadership, operational rigor, and a customer-first mindset, I ensure that enterprise customers realize the full value of AWS—accelerating innovation, improving reliability, and achieving measurable business impact.
EDUCATION
Devi Ahilya Vishwavidyalaya
Bachelor of Science (B.Sc.), Computer Science
Kendriya Vidyalaya
HSC, PCM,B
Rajiv Gandhi Technical University
Master of Computer Applications (M.C.A.), Computer Science
SKILLS
ABOUT SUNAINA KARVE
As a technology leader, I bring a strong blend of strategic leadership, technical depth, and operational excellence to drive digital transformation at scale. I specialize in leading high-performing teams that deliver secure, resilient, and innovative cloud solutions aligned to business outcomes.With a foundation in cloud architecture, DevOps, and middleware modernization, I have successfully guided organizations through modernization journeys—optimizing infrastructure, automating delivery pipelines, and improving reliability and performance across mission-critical systems.I lead with a people-first philosophy—empowering teams, developing talent, and fostering a culture of continuous improvement and innovation. My goal is to bridge strategy and execution, ensuring that technology investments translate into measurable business value.Core Areas of Expertise: Cloud & Infrastructure: EC2, EBS, EFS, S3, IAM, VPC, Route 53, CloudFront, CloudFormation, Elastic Beanstalk, Lambda, API Gateway, ECS, EKS, RDS, DynamoDB🤖 AI/ML & Data Services: SageMaker, Bedrock, Comprehend, Rekognition, Textract, Athena Automation & DevOps: Terraform, Ansible, Jenkins, GitLab, SonarQube, Nexus, Artifactory, Docker, Kubernetes🧩 Middleware & Integration: WebSphere Suite, WebLogic, Tomcat, JBoss, WSO2 API Manager, Solace Event Broker, IBM DataPower, App Connect Security & Identity: IAM, AWS WAF, SiteMinder, WSO2 IAM, LDAP Scripting & Systems: Shell, Python, PowerShell, RHEL, AIX, CentOS, Windows Server, VMware Databases: Oracle, DB2, SQL Server, MySQLLeadership Strengths: Leading and scaling diverse engineering teams with clarity and purpose Driving DevOps culture, automation, and cloud-first modernization Managing complex incidents, risks, and escalations with composure Delivering operational excellence through performance and cost optimization Translating architecture into strategy—bridging technology and business value Mentoring future leaders and fostering a culture of continuous learningI’m passionate about transforming technology organizations into strategic enablers of growth—balancing innovation with stability, and empowering teams to deliver lasting value through purposeful leadership and technical excellence.
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