Sumukha
CCSMP | Customer Success Manager at Securonix
- Role
- Customer Success Manager at Securonix
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Sumukha
Customer Success Leader with 14 years of experience in building strong customer relationships and increasing satisfaction by delivering successful outcomes. Expertise in Customer Journey Lifecycle Management including onboarding, product support, renewals, consulting, process improvement and escalation management.Proven track record of driving customer satisfaction through strong customer-centric approach and relationship management with stakeholders from ground level to C-suite.Key Skills:· Certified Customer Success Management Professional (CCSMP)· Customer Success, Relationship and Escalation Management· Product Support and PS Consulting and Training· Proactive Engagement, Onboarding and Renewal Strategies· Cross-functional Collaboration with Data driven Insights
Experience
Customer Success Manager
May 2021 — Present
Owned Enterprise and Strategic accounts (>$3-5M) and Mid-level enterprise accounts to successfully achieve business objectives • Regular cadence with customers from Ground zero to C-level executives.• Quarterly Business Review with to ensure value realization• Execute Customer Success Plan to drive adoption post-deployment.• Provide oversight to optimize the stability and availability of all Securonix SYNPR product.• Owns resolution of critical issues by collaborating with R&D and escalation management teams.• Consistently deliver on KPIs (Customer Satisfaction, Net Promoter Scores, Service Levels and more)
Education
BNM Institute Of Technology
Bachelor of Engineering - BE, Telecommunications Engineering
2005 — 2009
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