Sumit Patil
Business Technology Manager at KeyBank
- Role
- Business Technology Manager at KeyBank
- Location
- Cleveland, OH, US
- LinkedIn followers
- 500 followers
About Sumit Patil
I began my journey building automation and enterprise IT solutions in large banking and financial services environments, where systems had to work flawlessly at scale.Those early experiences shaped how I approach engineering discipline, reliability, and compliance in every solution.As customer expectations evolved, my focus naturally shifted to contact center transformation, where technology meets real human interaction.Today, I lead efforts modernizing CCaaS platforms and IVR systems, turning legacy technologies into scalable, cloud‑ready contact center solutions.I enjoy partnering closely with business and technology teams to translate vision into executable architecture.
Experience
Business Technology Manager
Jun 2025 — Present · Cleveland, OH, US
Skills
- Core Java
- Testing
- Soa
- Websphere
- J2ee Application Development
- Javase
- Sdlc
- Scrum
- Ibm Bpm
- Business Process Management
- Business Process Improvement
- Agile Methodologies
- Oracle
- Requirements Analysis
- Lombardi Teamworks
- Business Process Design
- Sql
- Oracle Sql
- Xml
- Software Project Management
- Pl/Sql
- Javascript
- Business Process
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