Sumona Adhikary
Associate Consultant / Software Engineer (ITIL Certified) | SERVICE NOW |
- Role
- Change Manager at Capgemini
- Location
- Kolkata, WB, IN
- LinkedIn followers
- 500 followers
Experience
Change Manager
Jul 2023 — Present
Led project delivery initiatives to ensure objectives are met within mentioned deadlines. Managed CAB Call, Coordinated with Product Owners, Stake holders to ensure end to end delivery of Changes. Managed all aspects of CM. Implemented Change management strategies. Streamlined the Change Management process, which reduced the number of Failed Changes & Incidents caused by Change. Change Review and Approval, Monitor change progress, RITM and Change Closure within SLA time.
Education
MAKAUT (WB)
Bachelor of Technology, Electrical, Electronics and Communications Engineering
2019 — 2022
Birla Institute of Technology, Kolkata
Diploma of Education, Electrical, Electronics and Communications Engineering
2016 — 2019
Maulana Abul Kalam Azad University of Technology, West Bengal (MAKAUT, WB)
Master of Business Administration - MBA, Human Resources Management/IT
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