Summit Kakkar

About Summit Kakkar

Thanks for viewing my profile on Linkedin. I\'m a seasoned professional with 20 years of work experience in customer facing units, project execution with back office administration – a dynamic people manager, result oriented task master and a motivating team leader for a growing organisation. I have worked extensively for USA, Canada, UK and Australian clients, successfully transitioned multiple ITeS BPO, KPO projects from client’s site in USA, UK and AUS. I possess great quantitative, analytical and problem-solving skills. I am able to use data to make recommendations and drive decisions. Flawless content writing skills. I am good at vendor management, stakeholder management, ERP implementation with process automation, BOM Business Operating Model, change management, TQM Total Quality Management, documenting standard operating procedures SOPs, SAP integration testing, risk management, pilot batch incubation, enabling of SLA, Road map to BAU, MTD checklist, QBR Quarterly Business Review, MIS & dashboard execution. I have developed various training modules & imparted classroom training on V&A, Mortgage / Banking fundamental, USA / UK / AUS culture and product specific training, life skills, soft skills & behavioral training. I have good experience of setting up B2B, B2C processes dealing in customer service, sales and collection units. My role included executing various Quality projects showcasing cost reduction / process automation, effectively managed team size of 150 FTEs including team leaders and managers. I have gained extensive knowledge in domains of leadership training, residential loan mortgages, retail banking, utilities, behavioral training, CSR, HRIS, BDM, social media campaigns, digital marketing, content management & editorial skills. As a business partner I have executed projects in lead generation, BPM, back office data base management, CRM, FMS, Business Intelligence and Quality Governance. I am great in developing business enterprise strategy with cross functional capabilities I have career counselled students, groomed students for 1st job placement, conducted classroom sessions on HR, Business Communication and Organisational Development for PG students 18k global connections

Experience

1. Operations Manager

   Broadway Infotech

   Dec 2018 — Present · Noida, IN

   SaaS platform, handling compliance and regulations for International Supply Chain, SCMI bring 20 years of experience in global operations, team management and process optimization. I collaborate across cultures, leverage technology and lead continuous improvement initiatives in a fast-paced environment.Working for premium AUS client - ImpexDocs Managing daily operations relating to export documentation from Australia. Handling escalations and resolving client issues with help of AUS Dept of Agriculture.Ensuring work force management and skill development of team members.Training of employees and ensuring implementation of new process flow updates.Working closely with AUS Dept of Agriculture to ensure timely execution of export documentation.Transition of new processes to ensure complete compliance as per requirement set by AUS Dept of Agri.Working closely with clients in understanding their requirements and forecasted figures.Getting new clients on board and building clear road map for smooth operations.Evaluating performance of existing employees and also hiring new team members.Spearheading ISO 9001 implementation in export documentation operations.Conducting audit checks and recording same for compliance, sharing feedback for team members.Carrying out daily team huddles and team building activities.Hands on with cloud based software and training new clients on SaaS.Liaise with IT, HR, Finance and other support functions to ensure smooth operations of business unit.

Education

• Dale Carnegie Training

  Train the Trainer, Operations Management and Supervision

• SYMBIOSIS INTERNATIONAL UNIVERSITY

  Post Graduate Diploma in Business Administration (PGDBA), Human Resources

  2002 — 2004

• Savitribai Phule Pune University

  Bachelor of Commerce (B.Com.), Marketing, Business Law & Computers

  1996 — 1999

• American Hotel & Lodging Association

  Diploma in Hotel Management, Human Resources & Hospitality Supervison

  1999 — 2002

• Kendriya Vidyalaya

  10 + 2, Science - higher secondary

  1995 — 1996

• Hotel Management, Hyderabad

  Dual Diploma in Hotel Management, Front Office services, Food & Beverage, Corporate Business Line

  1999 — 2002