Summer Westbrook
Chief Digital Office, Employee Experience Lead at U.S. Bank
- Role
- Chief Digital Office Employee Human Team Lead at U.S. Bank
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Summer Westbrook
Solutions Development Senior Manager - Business Capability; Global Director of Customer Experience Accomplished thought and strategic leader with 10+ years in leading cross-functional and international teams to introduce new products and innovation. Expertise in synthesizing complex data and ideas into customer focused solutions using Agile, Design Thinking and Behavioral Economics methodologies to influence and guide executive leadership and teams across many channels. Experiences in telecom, innovation and retail banking leading projects from ideation to production. Channels and solutions have included UX/UI design, 3D design, consumer digital experiences in telephony and on demand content, smart phones and devices, IoT, high density data centers, machine learning, AI, bio-security, retail and point of sale solutions, virtual reality, location and proximity based marketing technologies, behavioral analytics platforms, consumer lending products, consumer research and testing, and more. Skills & Abilities Business Strategy & Transformation, Cross Discipline Collaborative Leadership, Design Thinking Methodologies & Practice, Product Development & Delivery Leadership, Agile Methodologies, Product Ownership, User Experience & Interface Design, User Research and Testing, Program Management, Innovation Leadership, Global Solutions delivery, Executive Communications and Leadership, Vendor Management Strategy and Selection
Experience
Chief Digital Office Employee Human Team Lead
Jun 2020 — Present · Dallas-Fort Worth, TX, US
Education
University at Albany, SUNY
Bachelor of Science, Multimedia Communications
2000 — 2002
Art Institute of Dallas
Associate of Arts, Computer Animation and User Interface Design
1991 — 1993
East Central University
Music Theory and Composition
1987 — 1989
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