Summer Nanpooya

Account Manager @Theobald Software

Seattle, WA, US

Manage all US, Canada, Australia, and New Zealand software renewals, ensuring timely processing and strong client retention• Oversee key account management to strengthen strategic customer relationships• Drive upselling initiatives by identifying expansion opportunities within existing accounts• Forecast renewal and revenue pipelines to support accurate sales planning• Handle invoicing processes, including coordinating with accounts payable and resolving discrepancies• Implement strategies to reduce churn and increase customer satisfaction• Build and maintain long-term relationships with clients to ensure continued success

University of Essex

Study Abroad, Business, Management, Marketing, and Related Support Services

The Northwest School

High School Diploma

Pitzer College

Bachelor's degree, Psychology and Media Studies minor