Summer Lightner
Director, Global Accounts
- Role
- Director of Global Accounts at SBM Management Services, LP
- Location
- Cincinnati, OH, US
- LinkedIn followers
- 500 followers
About Summer Lightner
I am a strategic and people-centered leader with over 20 years of experience in facility…
Experience
Director of Global Accounts
Aug 2025 — Present
As Director of Global Account Solutions at SBM Management Services, I am responsible for planning, developing, and implementing customer strategies that drive retention and growth. This includes providing direction for client-specific programs, analyzing competition and market trends through research, partnering with development teams on requirements and product features, and delivering key strategies across marketing, operations, sales, communications, and employee satisfaction to the executive team.I align strategies with the corporate growth plan, collaborate across departments on pricing, positioning, and packaging, and assess program results to recommend improvements. I also cultivate senior-level relationships with customer stakeholders, including global procurement, identify acquisition targets in relevant markets, prepare regional business cases, and advance the global sales pipeline through regional insight and connectivity.In addition, I develop and coach teams through feedback and best practices. I direct annual budgets tied to customer growth, monitor variances, report recommended corrective actions, and influence key decisions on total customer investment.
Skills
- Credit
- Small Business Lending
- Refinance
- Loans
- Finance
- Sales Process
- Sales Management
- Crm
- Sales
- Loan Origination
- Team Building
- Mortgage Lending
- Customer Retention
- Retail Banking
- Customer Service
- Training
- Customer Relationship Management (Crm)
- Credit Analysis
- Negotiation
- Leadership
- Home Equity Loans
- Banking
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