Summer Ernsberger

About Summer Ernsberger

I am an experienced business development, sales and revenue generation expert with proven success managing complex sales organizations resulting in accelerated growth, profitability, and customer satisfaction. For more than two decades, I have proven my worth as a sales leader, trainer, and operations leader by accelerating sales growth while delivering unprecedented customer satisfaction in highly competitive market segments.Beyond my success in sales and relationship cultivation, I am known for my laser-sharp focus on meeting and exceeding customer needs to enhance the overall customer experience while attracting and retaining customers. In the past 18 years, I emerged as an organizational leader at KAR Auction Services and its affiliated subsidiaries through a transformational time within our industry. I believe that a company\'s success should be measured equally by profitability and customer satisfaction, and that revenue enhancement typically begins with a satisfied customer.My passion is people. I am a strong advocate for effective team building. Throughout my career, I\'ve been selected to step into turnaround situations to address customer growth and capitalize on profitability. What I know is that a well-motivated, well-trained team capable of cultivating customer relationships and delivering beyond expectations is foundational to success. This is why I heavily invest in motivating, training, upskilling, and advancement for team members.

Experience

1. VP, Customer Experience

   America\'s Group

   Nov 2023 — Present

Education

• Ball State University

  Master of Business Administration (MBA)

  2007 — 2010

• Michigan State University

  Chemistry

  1994 — 1998