Sumit Mishra

Technical Architect System Architect @HIC Global Solutions

Milwaukee, WI, US

Provide day-to-day end-user support (including system configuration, complex formulas andsystem maintenance) and assist users with proactive best practices to enhance and increase theirknowledge of Salesforce.com.* Maintain user roles and profiles, security settings, access settings etc.(User Profiles, RoleHierarchy, Sharing Rules and Security).* Create and manage custom objects, fields, formulas, validation rules, custom workflow, and approval processes.* Perform data integrity and manipulation tasks such as merging duplicate records and establishing proper ownership of existing accounts and contacts in accordance with sales territories.* Establish and implement best practices with regards to system maintenance, configuration, development, testing, data integrity, etc.* Design, document, build, test and deploy enhancements to Salesforce custom objects, page layouts, workflows, alerts, reports and complex dashboards within Salesforce.* Research changes in upcoming versions of salesforce.com and other integrated applications; provide recommendations when necessary to enhance efficiency and productivity.* Drive and increase user adoption and ensure user satisfaction, including developing, documenting and delivering training.*Develop and maintain report folders, dashboards, etc. to improve system usability.* Maintain a holistic view of all business processes and users in the system to understand cross functional impacts with regard to configuration, process, workflow and reporting.* Lead / Assist with user requirement sessions and document user requirements to address changing business needs.* Contribute on the technical side of business projects and create solutions to meet challenges (including performing detailed analysis of technical and business requirements).*Manage special projects as assigned. This includes sales compensation, sales reporting tracking, ad-hoc reporting, etc.

Galgotias College of Engineering and Technology

Bachelor of Technology (B.Tech.), Electronics and Communications Engineering

Kendriya Vidyalaya

Computer Science