Sumit Mishra

About Sumit Mishra

Salesforce Certified Professional with 22X Salesforce certifications, specializing in optimizing business processes and enhancing customer experiences through Salesforce CRM solutions. Experienced in Salesforce CRM setup, implementation, and project management. Dedicated to tailoring solutions that streamline operations and foster stronger customer relationships. Skilled in implementing Social Customer Service and Social Selling strategies to maximize engagement and ROI. Passionate about leveraging analytics to track marketing trends and consumer behavior for strategic decision-making. Let\'s connect to explore how we can collaborate on transforming your business with Salesforce solutions tailored to your needs!

Experience

1. Technical Architect System Architect

   HIC Global Solutions

   Sep 2015 — Present · Milwaukee, WI, US

   Provide day-to-day end-user support (including system configuration, complex formulas andsystem maintenance) and assist users with proactive best practices to enhance and increase theirknowledge of Salesforce.com.* Maintain user roles and profiles, security settings, access settings etc.(User Profiles, RoleHierarchy, Sharing Rules and Security).* Create and manage custom objects, fields, formulas, validation rules, custom workflow, and approval processes.* Perform data integrity and manipulation tasks such as merging duplicate records and establishing proper ownership of existing accounts and contacts in accordance with sales territories.* Establish and implement best practices with regards to system maintenance, configuration, development, testing, data integrity, etc.* Design, document, build, test and deploy enhancements to Salesforce custom objects, page layouts, workflows, alerts, reports and complex dashboards within Salesforce.* Research changes in upcoming versions of salesforce.com and other integrated applications; provide recommendations when necessary to enhance efficiency and productivity.* Drive and increase user adoption and ensure user satisfaction, including developing, documenting and delivering training.*Develop and maintain report folders, dashboards, etc. to improve system usability.* Maintain a holistic view of all business processes and users in the system to understand cross functional impacts with regard to configuration, process, workflow and reporting.* Lead / Assist with user requirement sessions and document user requirements to address changing business needs.* Contribute on the technical side of business projects and create solutions to meet challenges (including performing detailed analysis of technical and business requirements).*Manage special projects as assigned. This includes sales compensation, sales reporting tracking, ad-hoc reporting, etc.

Education

• Galgotias College of Engineering and Technology

  Bachelor of Technology (B.Tech.), Electronics and Communications Engineering

  2008 — 2012

• Kendriya Vidyalaya

  Computer Science

Skills

• Sosl
• Java
• Apex Programming
• C#
• Jquery
• Sql
• Customer Relationship Management (Crm)
• Soql
• Cloud Applications
• Angularjs
• Windows
• Salesforce.com
• Microsoft Office
• Web Services
• Xml
• Visualforce Pages
• C++
• Html
• Javascript
• Core Java
• Apex Data Loader
• C
• Cloud Computing