Sumit Sharma Expert

About Sumit Sharma Expert

EXECUTIVE SUMMARY: 1. Seeking Leadership Position in Service Delivery & Service…

Experience

1. Account Delivery Executive

   DXC Technology

   Jun 2011 — Present · Noida, IN

   Service Delivery, Business Control, Compliance and Delivery Improvement Measures:• Overall ownership of Delivery and Support for End to End IT Infrastructure Mgmt Services including Servers and Applications to assigned Global Customers.• Understand client requirements, business opportunity, guidance, support & closure.• Maintain broad technology awareness. Deliver innovative solutions to client to solve business problems.• Ensure positive client satisfaction & relationship for service delivery and operations.• Deliver on service commitments and participate in account/strategy planning.• Responsible to run Incident, Problem, Change, Capacity and AvM Process for the Client.• Ensure continuous communication & coordination with client in the event of Major Incidents.• Continually identify ways to reduce cost delivering the services & improve services.• Development new business proposals & introduce new technologies.• Provide leadership to Service Delivery & Support teams.• Work with CDM/LOS to integrate new, enhanced & existing service offering for the account.• Manage complex relationship and the conflicting priorities & culture that occur among diverse groups. Reach diplomatic agreements on issues between delivery & client.• Drive continuous improvement in service mgmt performance.• Provide technical support & participate in the Change Control Board Meetings.• Manage & Monitors service quality, performance & improvement of service delivery processes with established governance.• Facilitates Business Continuity for the account during regional/location outages.• Manage account/business unit related budgets & expenditures to ensure they are appropriately funded, coordinated & managed according to the guidelines/constraints of approved resource allocations.• Experienced & understand CSC Internal business controls as well as those standards relating to any customer contracts or agreements. Ensure compliance to all Business Control activities.

Education

• Adarsh Model Sr. Sec. School

  12th

  1988 — 1993

• Swami Ramanand Teerth Marathwada University

  BE

  1998 — 2002

Skills

• IT Service Management
• Itil
• Data Center
• Service Delivery
• Cloud Computing
• Management
• Infrastructure
• Vendor Management
• Program Management
• Information Technology
• Problem Management
• Transition Management
• Virtualization
• Networking
• Disaster Recovery
• Managed Services
• Sla
• Windows Server
• Team Management
• Service Improvement
• Service Operation
• IT Operations
• Pre-Sales
• Account Management
• Governance
• Business Continuity Planning
• IT Business Strategy
• Incident
• Global Client Management
• Global Change
• IT Service Delivery Management
• Global IT Service Delivery Management
• Global IT Service Operation Management
• Incident and Problem Management
• Global Change Management
• Resource and People Management
• IT Client Delivery Management
• Incident Management
• Service Management
• Service-Level Agreements (Sla)