Sumit Satpathy
Director - Customer Success @ SirionLabs | MBA, ITIL
- Role
- Director - Customer Success at Sirion
- Location
- Pune, IN
- LinkedIn followers
- 500 followers
About Sumit Satpathy
With over 20 years of IT experience across multiple geographies, I am a customer facing leader who specializes in customer success, account management, and sales support. I have worked with diverse industry verticals, including telecom, IT service management, BPO, and contact centers, delivering value and benefits to clients and helping them achieve their business goals. Currently, I am the Director of Customer Success at SirionLabs, a leading provider of AI-powered contract lifecycle management solutions. In this role, I manage a portfolio of 35+ APAC and EMEA customers, ensuring retention and growth of accounts, and driving cross-functional teams to deliver common business objectives. I am also ITIL certified and have a strong background in project delivery, operations, and professional services. I have a startup mindset and am flexible, ready to adapt and thrive in changing business dynamics.
Experience
Director - Customer Success
Jan 2022 — Present · Pune, IN
Education
Chinmiya Vidyalaya
12th CBSE, Science and Maths
1991 — 1993
IMDR Pune (Deccan Edu Society)
MBA, International Trade
1996 — 1998
Institute of Management Development and Research (IMDR) ,Pune
Bachelor's degree, International Business/Trade/Commerce
Hill Top School
ICSE, Science and Maths
1978 — 1991
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