Sumit Sharma
Building Customer Experience @OneCard| Ex-PayU/Citrus| Ex-Jabong
- Role
- Head Cx at FPL Technologies
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Sumit Sharma
Experienced Customer Service professional with a demonstrated history of working in the internet industry. Skilled in Online Reputation Management, Customer Service Initiatives, Customer Relationship Management (CRM), Quality Control, Project management and MIS.Strategic and operational LeadershipExecuting care operation with Artificial Intelligence, Machine and deep learning Analytics, Data driving skills and Dashboards SOP and Process designing and redefiningProject ManagementNPS AND C-SatEnd to End customer and merchant focusCustomer OnboardingCollectionOnline Reputation ManagementCRM Architecture
Experience
Head Cx
May 2020 — Present · Pune, IN
Education
D.D.Chimmwal Memorial Public School
HSC
1996 — 2004
Skills
- Finance
- Email Marketing
- Management
- Web Marketing
- Project Management
- Business Performance Management
- Graphologist
- Crm
- SEO
- Smo
- Sem
- Insurance
- Online Marketing
- Html
- Business Development
- Competitive Intelligence
- Strategy
- E-Commerce
- Marketing Strategy
- Online Reputation Management
- Blogging
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