Sumit Gupta

Project & Product Delivery Manager @Rogers Communications

Vancouver, BC, CA

Project & Product Worked: Shaw GoWIFI, Netcracker Cloud, ServiceNow, MyShaw App, and Billing & Payment Solutions, MS Sharepoint.• Implemented a successful queuing management system in the Retail department, resulting in a 10% increase in revenue and a 15% reduction in customer churn.• Planned & implemented successful launch of Western Canada\'s fourth major wireless carrier, overcoming tight deadlines and challenges. Collaborated with retail, field sales, and contact centre teams, consistently achieving key KPIs quarter over quarter.• Spearheaded a product that significantly improved the company\'s efficiency and sustainability. Designed a streamlined e-billing process and saved $1 million every quarter to help reduce the company\'s paper usage by 33%.• Implemented a infrastructure based on distributed systems and robust quality management process and in the contact centre, resulting in an 18% rise in Customer Satisfaction Scores and an 11%increase in first contact resolution.• Conceived and implemented the company\'s go-to-market strategy, increased sales by 8X within 4 months and generated in revenue.• Conducted product analysis with stakeholders to define KPIs and laddered up to overall OKRs and GTM among 15+ cross-functional teams.• Led the transformation of Canada\'s largest Wi-Fi network to align with company goals, driving innovation (Digital App), new revenue, and shaping product direction for both Wireless and Wireline customers.

Naval public school , Goa

3rd std, 4th std,5th std, Junior High/Intermediate/Middle School Education and Teaching

Navy Children School , Mumbai

7th Std to 12th Std

Vancouver Island University

Post Degree Diploma In Business, BUSINESS, MANAGEMENT, MARKETING, AND RELATED SUPPORT SERVICES

Navy Children School, New Delhi

6th Std

CH Institute of Management and Commerce

Bachelor of Commerce (B.Com.) (Hons), Commerce and Management

University of Victoria

Diploma in Business Administration, Business Administration and Marketing

J. SIKILE SCHOOL

1st Std, 2nd Std