Sumit Aggarwal

About Sumit Aggarwal

One and Half decades of cross-functional experience in industries like Automotive, Shared Services, and Global Business Services, I specialize in Business Process Management, Business Analysis, and Digital transformations — driving operational excellence across Customer Experience, HR, Accounting, Warranty, and Service functions.I see processes end-to-end, identify bottlenecks, and lead re-engineering initiatives that deliver measurable results. From designing optimized workflows to executing large-scale digital transformation programs, I thrive on solving complex problems with structured thinking and innovation.Currently, I’m expanding my skillset by diving into Artificial Intelligence and Machine Learning, with a strong focus on how these emerging technologies can enhance business processes, automation, and decision-making.Key Areas of my work:# End-to-end process design, improvement, and optimization# Strategic business analysis and automation opportunities# Leading digital transformation and operational transitions# Learning and applying AI/ML to enhance business outcomes# Collaborating with professionals building intelligent business systemsI am looking forward to : Collaborations at the intersection of BPM, analytics, and AI Networking with process thinkers, digital change-makers, and data-driven leadersLet’s connect if you\'re building the future of business through smarter processes.

Experience

1. Service Delivery Analyst i (Assistant Manager)

   Worley

   May 2024 — Present · Pune, IN

   June 2025 Onwards- Continuous Improvement (CI) Champion at CI CoE (Center of Excellence) that serves as a strategic enabler of operational excellence across functions and service providers- Developed and currently implementing standardized methodologies (project classification matrix etc), tools (cost and benefit calculators) and reporting frameworks (documentation templates) with service providers for projects of finance, people, digital and others- Achieved 100% alignment with functional and organization leadership on CI framework and implementation methodology- Managing and customizing single window reporting of organisation wide CI, Transition and Transformation projects to leadership via centralized database and BI dashboard, leading to 100% visibility of multimillion dollars projects in real time- Driving CI Capability building for all functions by planning and organizing skill training on Lean Six Sigma, RCA, PDCA, FMEA, 8D Problem Solving, 7QC tools, etc. Achieved increment of 7% additional employees certified in 3 months on top of earlier level with 100% positive feedback from participants- Communication and Collaboration across functions to drive CI culture and skill development with help from leadership and communication and change management team.From May 2024 to May 2025 - Project Manager for Transformation projects of People and IT Processes in Worley Enterprise Services (WES) which is a captive shared services unit of Worley- Worked on Business analysis and solution brainstorming to improve the processes- Collaboration and Alignment with stakeholders across functions including People, IT, PMO, Digital.

Education

• St. Jeevan Public School (CBSE)

  HSC, All subjects

  2003 — 2004

• DY Patil University

  Bachelor of Business Administration - BBA, Business Administration and Management, General

• Pusa Institute of Technology

  Diploma, Automobile Engineering

  2004 — 2007

• Dr. D. Y. Patil Vidyapeeth

  Master of Business Administration - MBA, Artificial Intelligence & Machine Learning